The Preferred Group is evaluating the new guidelines set forth by Gov. Cuomo to reduce onsite workforce down by 100%. Unfortunately, this new order disrupts many of our company’s main basic essential functions. These main functions are the ability to sort mail, scan paper claims, process incoming checks and write checks.

While we have been quickly preparing for this expected eventuality, without these functions we are unable to continue operations until we can find other ways of performing these services. We currently have many offsite abilities, please keep in mind that we will not halt all behind the scenes functions and some processing efforts. Delays will include check, electronic and debit card payments through March 30th. We will continue to enter claims and accept and answer emails. Even though these emails are available, please know that we will get your payments and continue processing as quickly as possible.

We certainly appreciate your help and patience in letting us get the service back to being what you expect from our company. We feel that the above approach will give us the time necessary to re-organize and re-open most if not all of our business processes.


The Preferred Group uses two benefit portals to serve the needs of our clients. Please make sure that you are signing in to the portal where your group is located. If you have any questions or are unable to sign in appropriately, please call us at (866) 989-8995. Please select the system below.


The Preferred Group Offers:

The Preferred Group is committed to providing our employers with benefit plans that help to control costs while ensuring that our participants receive their benefit dollars quicker than any other Third-Party Administrator. We feel it is important to make sure that our Employers and Participants have access to choose to use all of the best technology, such as debit cards, online portals, iPhone and Android apps, and direct deposit, or to be paid by check and submit claims by fax or US Mail. When you call us, we are available by phone without waiting for an operator. When you are a Preferred Group client, we believe that you are the reason that we exist and that you need to be treated to the best service in the business.

Join the Preferred Group family, we look forward to serve you!